Online Platform

for therapy group, The Self Space

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The Self Space is a different kind of High Street therapy centre. Initially based in Shoreditch, it is a small therapists space, where individuals, couples and organisations can book appointments.

The idea behind this venture was to give people somewhere they can work on themselves in a fast and scary world. This is reflected in their strapline “Everyday mental maintenance”.

The Challenge

We have worked with Jodie Cariss, The Self Space founder, for some time, having worked with her developing and designing her site, carisscreative.co.uk. So, when Jodie came up with the idea for The Self Space, we were the people she turned to.

Of course, she would need a website for her new business, which would reflect the kind of brand she was creating. However, the new site would also have to give users the ability to make bookings, integrated with a CRM which could handle customers.

Jodie already had some branding, a logo and a colour palette. The rest was up to us. Challenge accepted!

The Solution

We began the process with strategic consultations with Jodie and her team. It was clear from the outset that the booking system would be the most vital component of the site. Jodie wanted everything to flow through the website.

Next, we immersed ourselves in the therapy services CRM marketplace. After reviewing an array of third-party options and bespoke solutions, we settled on MindBody as the CRM. MindBody is the CRM of choice for yoga, Pilates and fitness professionals, but had never worked with a mental health company before. We were thrilled that because of The Self Space, they created an entirely new sector on their platform.

With the CRM in place, it was time to get working on the site. The first step was creating Information Architecture and Wireframes, which were then translated into static images. We used company’s existing branding, full of calming pastel colours, as our inspiration.

Jodie and her team loved our ideas, so the next step was getting it built.

We developed the site using a custom theme in WordPress. The booking system would use the Healcode Widget, which would pull any bookings and registrations directly into the MindBody CRM.

We incorporated gentle transitions and animations of the icons and logo into the design of the site. This would promote a feeling of calm and peace to new and returning visitors. Finally, because we were using MindBody, we could translate our designs to produce third-party iOS and Android mobile apps. This meant that customers could book on the website or through a dedicated app.

Booking Platform Desktop Self Space Booking Platform Tablet Self Space Booking Platform Mobile Design

The Results

The Self Space has been a massive success story. It has been a privilege to be there to help them grow:

  • The business now employs more than fifteen therapists
  • It has expanded from a small base in Shoreditch to three locations in Central London
  • The company works will brilliant partners and organisations to offer therapy sessions to corporations

The Self Space has been able to do great work, thanks in part to a website and CRM that takes care of all the admin around booking and scheduling.

It gives time back to their therapists, so they can do what they do best; helping people manage their mental health.

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